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Order FAQ

Where do you ship to?

  • United States

 

How long will my order take?

  • 3-5 days to fulfill order plus 5-8 days shipping ground transportation

 

How much does shipping cost?

  • All shipping rates will vary depending on a few different factors, some of which include:

    * Domestic
    * Total weight of package
    * Selected shipping method

 

What happens if my package is lost or stolen?

  • We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.

Can I cancel my order?

  • All sales are final. We are unable to offer refunds at this time.

Do you offer exchanges?

  • Exchanges are dependent on current stock levels and item(s) purchased. Please email cuentocrimenpodcast@gmail.com. The cost of shipping for the exchange will be the customer's responsibility.

 

Can I change my shipping address?

  • Yes, as long as your order has not already been shipped or loaded into our shipping queue for fulfillment! Please email cuentocrimenpodcast@gmail.com with your name, order number, and updated shipping address as soon as possible. Once your order has been processed in our warehouse we are unable to make any changes to the shipping address.

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